Refund Policy

30-Day Return Window

You may request a return within 30 days of the date your order was delivered. Return requests submitted after 30 days will not be accepted.

Return Requirements

To qualify for a refund, the product must:

  • Be unused and in resalable condition
  • Be returned in the original packaging
  • Include all original accessories, attachments, manuals, and components
  • Not show signs of use, hair, styling-product residue, scratches, stains, or other damage
  • Include the original order information or proof of purchase

Products that have been used for styling are not eligible for a change-of-mind return.

How to Request a Return

Before sending anything back, you must contact our support team and receive return authorization. Unauthorized returns may be refused or returned to the customer.

Luniel may request photographs or additional information to verify the condition of the product before approving a return.

Return Shipping

For returns due to change of mind, incorrect purchase, or personal preference, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

Refunds

Once your return arrives, it will be inspected. Refunds are issued only after the returned product has been verified to meet the requirements above.

If approved, your refund will be issued to the original payment method. Please allow additional processing time for your bank or payment provider.

Damaged or Defective Items

If your product arrives damaged or appears to have a manufacturing defect, contact us within 7 days of delivery with photographs and a description of the issue. We will review the claim and, where appropriate, provide a replacement or refund.

Non-Returnable Circumstances

Returns may be denied when:

  • The 30-day return period has expired
  • The product has been used
  • The product is missing original components
  • The product has been damaged through misuse, improper storage, accidents, or unauthorized modification
  • The product shows excessive wear or cosmetic damage
  • The required return information cannot be verified

Important: Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Final Sale

Items specifically identified as Final Sale at the time of purchase are not eligible for change-of-mind returns, except where required by applicable law.